本文關(guān)鍵詞：基于雙因素理論的Y航空公司地勤人員激勵(lì)體系優(yōu)化研究　出處：《云南大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 雙因素理論 Y航空公司 地勤人員 激勵(lì)機(jī)制

【摘要】：赫茨伯格的雙因素理論認(rèn)為：保健因素是引起員工情緒不滿的因素,激勵(lì)因素是引起員工情緒滿意的因素,這兩種因素在一定程度上是相互獨(dú)立的。在對(duì)航空公司地勤人員的管理中需要特別的注意,需要正確區(qū)分哪些因素是保健因素,哪些因素是激勵(lì)因素,通過改善工作環(huán)境、加強(qiáng)監(jiān)督管理等,提供適度的保健因素,積極預(yù)防不滿意感的出現(xiàn),同時(shí)通過工作內(nèi)容的豐富化、加強(qiáng)績(jī)效考核等,強(qiáng)化激勵(lì)因素,激勵(lì)員工達(dá)到一定的工作目的。目前,在Y航空公司地勤人員管理的過程中混淆了保健因素和激勵(lì)因素,把保健因素和激勵(lì)因素混為一談,認(rèn)為都是激勵(lì),分不清保健因素和激勵(lì)因素的區(qū)別,錯(cuò)把“保健”當(dāng)成“激勵(lì)”給予員工結(jié)果員工只是沒有了不滿情緒,卻沒有滿意,結(jié)果進(jìn)入了誤區(qū),達(dá)不到激勵(lì)的效果。 本文在研究過程中主要針對(duì)Y航空公司地勤人員的現(xiàn)狀,對(duì)該公司地勤人員的性別、年齡結(jié)構(gòu)、學(xué)歷、入職時(shí)間等進(jìn)行調(diào)查,同時(shí)利用問卷的形式對(duì)該航空公司地勤員工在工作過程中的激勵(lì)因素和保健因素進(jìn)行了調(diào)查,通過分析產(chǎn)生這些問題的原因,提出基于雙因素理論的Y航空公司地勤人員激勵(lì)優(yōu)化構(gòu)建,以此來不斷提高該航空公司地勤人員在今后工作過程中的滿意度。
[Abstract]:Herzberg's two factor theory argues: health factors caused emotional dissatisfaction, incentive factors caused emotional satisfaction, these two factors are independent of each other in a certain extent. Need a special note on the airline ground staff management, need to distinguish between what factors are health factors what factors are incentives to improve the working environment, strengthen supervision and management, to provide appropriate health factors, active prevention is not satisfaction, at the same time, through the work of rich content, strengthening performance appraisal, strengthen incentive factors, motivate employees to achieve certain objectives of the work. At present, in the process of Y airline ground staff in the confusion of the management of health factors and incentive factors, the confused health factors and incentives that are incentive, unclear health factors and incentive factors of the region Don't mistake the "health care" as an incentive to give employees, but the result is that employees are not satisfied, but they are not satisfied. The result has gone wrong, and can not achieve the incentive effect.
This paper according to the present situation of Y airline ground staff, on the ground staff gender, age structure, education, induction time were investigated, using the form of questionnaire, the airline ground staff in the work process of the incentive factors and health factors were investigated. The reasons for these problems through the analysis, put forward to optimize the construction of the incentive theory of double factors of Y airline ground staff based on, in order to enhance the airline ground staff satisfaction in the work process in the future.

【學(xué)位授予單位】：云南大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F562.6;F272.92

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