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  本文關(guān)鍵詞：城市公交服務(wù)可靠性指標體系及評價方法　出處：《長沙理工大學》2015年碩士論文　論文類型：學位論文

  更多相關(guān)文章： 城市公共交通 服務(wù)可靠性 評價指標 物元分析法

【摘要】：近年來,隨著我國社會進步與經(jīng)濟發(fā)展,提高城市公交服務(wù)的要求日益增長,公交服務(wù)可靠性問題一貫是公眾關(guān)注的焦點。城市公共交通的服務(wù)可靠性與人們的生活水平息息相關(guān),公交服務(wù)可靠性是公交服務(wù)質(zhì)量的重要體現(xiàn),也是居民出行選擇交通方式時考慮的關(guān)鍵因素,乘客出行的需求、公交企業(yè)利益的競爭和城市經(jīng)濟可持續(xù)發(fā)展都迫切要求可靠的公交服務(wù),提高公交服務(wù)的可靠性有利于提升公交服務(wù)質(zhì)量,提升公交吸引力,緩解城市所面臨的交通擁堵、空氣污染等問題,有效促進交通與社會經(jīng)濟的和諧發(fā)展。從國外的實踐看,公交優(yōu)先是有效解決城市交通問題的根本途徑。公交優(yōu)先作為城市交通政策的核心,為了實現(xiàn)其持續(xù)實施,在不同的發(fā)展階段具有相應的發(fā)展目標,依據(jù)目標采取合適的策略和措施。本文以城市公交為對象,研究城市公交服務(wù)可靠性指標體系及評價方法。論文首先闡述了系統(tǒng)可靠性理論,提出了城市公交服務(wù)可靠性的定義。在此基礎(chǔ)上,依據(jù)城市公交服務(wù)目標和服務(wù)質(zhì)量的要求,從乘客和公交企業(yè)兩個角度分析了影響公交服務(wù)可靠性的具體影響因素,提出了城市公交服務(wù)可靠性評價指標構(gòu)建的目的及原則,結(jié)合公交服務(wù)可靠性指標體系的特點,提出了基于物元分析法公交服務(wù)可靠性指標體系的評價方法,并采用熵權(quán)法及層次分析確定評價指標的權(quán)重。最后以長沙市公交發(fā)展為背景,對長沙市公交服務(wù)的可靠性進行了實例分析。結(jié)果顯示長沙市公交服務(wù)服務(wù)可靠性較高,與現(xiàn)狀評價符合。本文的研究成果對城市公交可靠性合理評價,提高城市公交服務(wù)質(zhì)量的服務(wù)水平具有一定的理論和實際意義。
[Abstract]:In recent years, with the progress of our society and the development of economy, the demand for improving urban public transport service is increasing. The problem of bus service reliability has always been the focus of public attention. The reliability and service life of the people of city public traffic level is closely related to transit service reliability is an important manifestation of the quality of public transport services, is the key factor to consider the choice of traffic travel mode, passenger travel demand, the interests of the public enterprises competition and city economic sustainable development is an urgent need to reliable bus services, improve the reliability of bus service is conducive to enhance the quality of public transport services, to enhance the attractiveness of public transport to ease the city facing traffic congestion, air pollution and other issues, effectively promote the harmonious development of social economy and traffic. From the practice of foreign countries, bus priority is the fundamental way to effectively solve the problem of urban traffic. Bus priority is the core of urban transport policy. In order to achieve its sustainable implementation, there are corresponding development goals in different stages of development, and appropriate strategies and measures should be taken according to the objectives. Taking urban public transportation as the object, this paper studies the reliability index system and evaluation method of urban public transport service. The thesis first expounds the theory of system reliability, and puts forward the definition of the reliability of urban public transport service. On this basis, according to the city bus service targets and service quality requirements, from the two angles of the passengers and bus companies and analyzes the influence factors of the specific impact of transit service reliability, put forward the purpose and principles of constructing the evaluation index of city bus service reliability, combined with the characteristics of public service reliability index system, put forward the evaluation matter-element analysis the method of transit service reliability based on index system, and method and AHP to determine the weight of evaluation index by entropy. At last, taking the development of Changsha bus as the background, the reliability of Changsha bus service is analyzed. The results show that the service reliability of Changsha bus service is high, which is in line with the current situation evaluation. The research results of this paper have a certain theoretical and practical significance to the rational evaluation of urban public transport reliability and to improve the service level of urban public transport service quality.
【學位授予單位】：長沙理工大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：F572.88

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本文編號：1343905