發(fā)布時間：2018-02-08 10:53

  本文關(guān)鍵詞： 郵儲銀行白城分行 柜員培訓(xùn) 培訓(xùn)方案　出處：《吉林大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

【摘要】：隨著科技與時代的進步和發(fā)展,企業(yè)的核心競爭力不僅僅是技術(shù)水平的提高,更重要的是員工綜合能力和人才的競爭。同樣,商業(yè)銀行間的競爭越來越演變?yōu)楦咚刭|(zhì)人才的競爭。近幾年,銀行對基層員工的培訓(xùn)工作越來越重視,尤其是柜員的培訓(xùn)。郵儲銀行白城市分行作為一家年輕的銀行,大部分柜員來自曾經(jīng)的郵政儲匯局,其他柜員也是近年招聘的大學(xué)畢業(yè)生。郵儲銀行白城市分行與其他國有商業(yè)銀行相比較,柜員的整體結(jié)構(gòu)與人才資源儲備都相對匱乏。因此在銀行間競爭越發(fā)激烈的背景下,郵儲銀行白城市分行急需通過培訓(xùn)提高柜員綜合素質(zhì)與專業(yè)能力,以滿足客戶日漸增強的金融服務(wù)需求。從現(xiàn)有培訓(xùn)情況來看,由于郵儲銀行白城市分行沒有形成完整的培訓(xùn)體系和成熟的培訓(xùn)方案,培訓(xùn)的內(nèi)容主要為理論知識和法制法規(guī)等,很難與柜員實際工作相結(jié)合,柜員工作能力提升并不明顯,很難達到提升人才資源儲備的目的。因此,合理設(shè)計培訓(xùn)方案,提高郵儲銀行白城市分行柜員綜合素質(zhì)與崗位勝任能力勢在必行。本文通過閱讀大量文獻資料,準確界定柜員崗位培訓(xùn)的概念,進一步了解柜員培訓(xùn)的必要性和重要性,柜員培訓(xùn)的科學(xué)性和合理性,學(xué)習成人教育、教育心理等相關(guān)知識,對柜員培訓(xùn)的高效性和實用性進行深入研究。結(jié)合郵儲銀行白城市分行柜員培訓(xùn)的實際情況,以國外先進培訓(xùn)理念為指導(dǎo),綜合國內(nèi)企業(yè)培訓(xùn)現(xiàn)狀,借鑒國內(nèi)優(yōu)秀企業(yè)成功案例,剖析現(xiàn)行體系有效性并尋找有效性不高的原因,改善目前郵儲銀行白城市分行柜員培訓(xùn)中的不科學(xué)和不合理,強調(diào)重視員工培訓(xùn)和開發(fā)的必要性,提出具體的實施措施,優(yōu)化柜員培訓(xùn)方案,強化培訓(xùn)結(jié)果,加強郵儲文化培訓(xùn)和柜員素質(zhì)培養(yǎng),并對重新設(shè)計后的培訓(xùn)方案進行效果評估。對郵儲銀行白城市分行柜員培訓(xùn)方案的研究,在理論層面上基本解決了目前郵儲銀行白城市分行柜員崗位培訓(xùn)方案存在的問題,進一步完善柜員崗位從業(yè)人員知識儲備和能力培養(yǎng),真正做到優(yōu)化培訓(xùn)資源,強化培訓(xùn)效果,為打造優(yōu)質(zhì)和諧的柜員團隊做好保障,為目前市行進行培訓(xùn)又不能取得良好效果的現(xiàn)狀指出了方向,為日后郵儲銀行白城市分行柜員培訓(xùn)體系的加強與改進提供了有力參考,對人力資源部門的實際操作有一定程度的指導(dǎo)意義。此外,本研究也對其他中小城市商業(yè)銀行柜員培訓(xùn)體系研究與改進提供了參考與借鑒。
[Abstract]:With the progress and development of science and technology and the times, the core competitiveness of enterprises is not only the improvement of technical level, but also the comprehensive ability of employees and the competition of talents. The competition among commercial banks has evolved into a competition for high-quality personnel. In recent years, banks have paid more and more attention to the training of grass-roots staff, especially the training of tellers. The Paicheng Branch of the Postal savings Bank is a young bank. Most of the tellers come from the former Postal Reserve and Exchange Bureau, and other tellers are university graduates who have been recruited in recent years. The Paicheng Branch of the Postal savings Bank is compared with other state-owned commercial banks. The overall structure of tellers and the reserve of talents are relatively scarce. Therefore, under the background of increasingly fierce competition among banks, the Paicheng Branch of the Postal savings Bank urgently needs to improve the comprehensive quality and professional ability of tellers through training. In order to meet the increasing financial service needs of customers. Judging from the current training situation, as the Paicheng Branch of the Postal savings Bank has not formed a complete training system and a mature training program, the contents of the training are mainly theoretical knowledge, legal regulations, etc. It is very difficult to combine with the actual work of the teller. The improvement of the working ability of the teller is not obvious, and it is very difficult to achieve the purpose of enhancing the reserve of human resources. It is imperative to improve the comprehensive quality and post competence of cashier in Baicheng Branch of Postal savings Bank. Through reading a lot of documents, this paper defines the concept of post training of teller accurately, and further understands the necessity and importance of the training of teller. The scientific and reasonable training of teller, the study of adult education, educational psychology and other related knowledge, the efficiency and practicability of the training of teller are studied in depth, and the actual situation of the training of teller in Baicheng Branch of Postal savings Bank is combined. Under the guidance of foreign advanced training concepts, this paper synthesizes the present situation of domestic enterprises' training, draws lessons from the successful cases of excellent domestic enterprises, analyzes the effectiveness of the current system and finds out the reasons for the inefficiency. To improve the unscientific and unreasonable training of tellers in the Paicheng Branch of the Postal savings Bank, emphasize the necessity of attaching importance to staff training and development, put forward specific implementation measures, optimize the training programs for tellers, and strengthen the training results. Strengthen the culture training of postal savings and the quality training of tellers, and evaluate the effect of the redesigned training programs. On the theoretical level, it basically solves the problems existing in the current post training scheme for teller in Baicheng Branch of Postal savings Bank, and further improves the knowledge reserve and ability training of teller employees, so as to truly optimize training resources and strengthen training effect. In order to build a high quality and harmonious teller team, the paper points out the direction for the current situation that the city bank can not get good results by training, and provides a powerful reference for the future strengthening and improvement of the training system of the cashier in the Paicheng Branch of the Postal savings Bank. In addition, this study also provides a reference for the study and improvement of the training system of bank tellers in other small and medium-sized cities.
【學(xué)位授予單位】：吉林大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：F272.92;F832.33;F618.3

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