跨國網(wǎng)上消費糾紛在線解決機制研究
發(fā)布時間：2019-04-19 21:01
【摘要】：信息化和國際化已經(jīng)成為現(xiàn)代社會的發(fā)展趨勢。網(wǎng)絡的便捷性促使越來越多的消費者進行跨國網(wǎng)上消費,隨之而來的消費糾紛也層出不窮。由于跨國網(wǎng)上消費交易額小、數(shù)量大,傳統(tǒng)的糾紛解決方式已經(jīng)不能滿足要求。在線糾紛解決機制(ODR)這一新的糾紛解決方式將替代性糾紛解決機制與網(wǎng)絡技術的發(fā)展結合起來,為跨國網(wǎng)上消費提供了一種便捷、經(jīng)濟、高效且公平的糾紛解決方法。在ODR發(fā)展的十幾年間,國際社會和各國都日益重視這一機制,在政策和實踐上做出了推動,但由于各國立法及實踐的不同,以及在線爭端解決機制本身的一些缺陷,導致ODR發(fā)展十幾年來,在國際范圍內(nèi)并沒有完全發(fā)揮出設想中的作用。本文以跨國網(wǎng)上消費糾紛中的在線糾紛解決機制為研究對象,分析當前國際社會的政策及實踐發(fā)展現(xiàn)狀,對ODR現(xiàn)存的法律問題進行討論,嘗試對這一機制加以完善,最后對我國在線爭端解決機制的發(fā)展給出了建議,以期能真正發(fā)揮出在線糾紛解決機制解決跨國網(wǎng)上消費糾紛、增強消費者跨國網(wǎng)上消費信心、促進跨國間電子商務發(fā)展的作用。
[Abstract]:Informatization and internationalization have become the development trend of modern society. The convenience of the network urges more and more consumers to cross-border online consumption, resulting in an endless stream of consumer disputes. Because of the small volume and large quantity of cross-border online consumption transactions, the traditional dispute resolution method can not meet the requirements. (ODR), an online dispute resolution mechanism, combines the alternative dispute resolution mechanism with the development of network technology, and provides a convenient, economical, efficient and fair method for cross-border online consumption. In the past ten years since the development of the ODR, the international community and countries have increasingly attached importance to this mechanism and promoted it in policy and practice. However, due to the differences in national legislation and practice, as well as some shortcomings of the online dispute settlement mechanism itself, Leading to the development of ODR more than ten years, in the international scope did not play a fully envisaged role. Taking the online dispute resolution mechanism of transnational online consumption dispute as the research object, this paper analyzes the current policy and practice development status of the international community, discusses the existing legal problems of ODR, and tries to perfect this mechanism. Finally, the paper gives some suggestions on the development of online dispute settlement mechanism in China, in order to give full play to the online dispute resolution mechanism to resolve transnational online consumption disputes, and to enhance consumers' confidence in transnational online consumption. The role of promoting the development of transnational e-commerce.
【學位授予單位】：北京交通大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：D996.1
[Abstract]:Informatization and internationalization have become the development trend of modern society. The convenience of the network urges more and more consumers to cross-border online consumption, resulting in an endless stream of consumer disputes. Because of the small volume and large quantity of cross-border online consumption transactions, the traditional dispute resolution method can not meet the requirements. (ODR), an online dispute resolution mechanism, combines the alternative dispute resolution mechanism with the development of network technology, and provides a convenient, economical, efficient and fair method for cross-border online consumption. In the past ten years since the development of the ODR, the international community and countries have increasingly attached importance to this mechanism and promoted it in policy and practice. However, due to the differences in national legislation and practice, as well as some shortcomings of the online dispute settlement mechanism itself, Leading to the development of ODR more than ten years, in the international scope did not play a fully envisaged role. Taking the online dispute resolution mechanism of transnational online consumption dispute as the research object, this paper analyzes the current policy and practice development status of the international community, discusses the existing legal problems of ODR, and tries to perfect this mechanism. Finally, the paper gives some suggestions on the development of online dispute settlement mechanism in China, in order to give full play to the online dispute resolution mechanism to resolve transnational online consumption disputes, and to enhance consumers' confidence in transnational online consumption. The role of promoting the development of transnational e-commerce.
【學位授予單位】：北京交通大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：D996.1
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