發(fā)布時間：2019-06-15 16:08

【摘要】：面對理貨行業(yè)的市場化,以及船代、船公司、貨主等客戶對集裝箱理貨信息提出的各種各樣的需求,傳統(tǒng)集裝箱理貨模式明顯不能適應(yīng)。因此,以傳統(tǒng)集裝箱理貨流程服務(wù)于要求日益多樣化、個性化的客戶,尤其是當(dāng)對數(shù)據(jù)的及時性轉(zhuǎn)變?yōu)榧磿r性時,就會出現(xiàn)人力資源的浪費,理貨市場的丟失,成本加大等諸多問題。流程改進是以顧客需求為核心,對服務(wù)流程進行再思考,通過將構(gòu)成服務(wù)要素的各個要素進行再設(shè)計,從而產(chǎn)生更有價值的結(jié)果,給企業(yè)帶來更好的績效。對于現(xiàn)階段處于政策與市場雙重壓力的天津外輪理貨有限公司而言,進行集裝箱理貨流程改進迫在眉睫。因此,研究如何改進集裝箱理貨流程具有非常重要的意義。JIT模式、PDA手持機的應(yīng)用、信息平臺的建立以及植入式理貨作為此次集裝箱理貨流程改進的主要策略與方法,打破原有的集裝箱理貨思路,強調(diào)數(shù)據(jù)的即時性以及客戶的滿意程度。采用JIT模式精簡流程,使用PDA手持機實現(xiàn)集裝箱理貨數(shù)據(jù)的即時采集、處理、校驗、傳輸?shù)墓δ?通過建立“外輪理貨信息服務(wù)平臺”完善網(wǎng)上辦理業(yè)務(wù)與網(wǎng)上繳費功能,提高運轉(zhuǎn)效率,增強理貨服務(wù)靈活度,使客戶服務(wù)滿意度得到提升,形成各部門無縫協(xié)同工作的全方位解決方案;運用植入式理貨,提升員工隊伍素質(zhì),減少人力資源的重復(fù)投資,搶占委托性理貨市場,變革理貨機制,整合資源配置,破解傳統(tǒng)管理模式運作與現(xiàn)實發(fā)展之間矛盾和“瓶頸”。本論文將天津外輪理貨有限公司在集裝箱理貨流程改造前面臨的困難和問題進行了闡述,詳細講述了流程改進的策略與方法,并通過對比流程改進的成果,制定保障措施鞏固改進成果,總結(jié)走過的彎路,為以后在進行流程改進以及其他公司的流程改進提供借鑒,具有比較現(xiàn)實的應(yīng)用價值。
[Abstract]:In the face of the marketization of the cargo handling industry, as well as the various needs of shipping agents, shipping companies, cargo owners and other customers for container cargo information, the traditional container handling mode is obviously unable to adapt. Therefore, when the traditional container handling process serves the increasingly diversified and personalized customers, especially when the timeliness of data is changed into timeliness, there will be many problems, such as the waste of human resources, the loss of rationing market, the increase of cost and so on. Process improvement takes customer demand as the core, rethinks the service process, and redesigns the elements that make up the service elements, so as to produce more valuable results and bring better performance to the enterprise. For Tianjin Foreign Shipping Co., Ltd., which is under the dual pressure of policy and market at this stage, it is urgent to improve the container handling process. Therefore, it is of great significance to study how to improve the container handling process. JIT mode, the application of PDA handheld machine, the establishment of information platform and the main strategy and method of implantable rationing are the main strategies and methods to break the original container teller idea and emphasize the timeliness of the data and the satisfaction of the customers. The main strategies and methods of the container handling process improvement are as follows: JIT mode, the application of JIT handheld machine, the establishment of the information platform and the implantable teller. The JIT mode is used to simplify the process, and the PDA handheld machine is used to realize the functions of real-time collection, processing, verification and transmission of container handling data. Through the establishment of "external shipping information service platform", the functions of online handling business and online payment are improved, the operation efficiency is improved, the flexibility of cargo handling service is enhanced, the satisfaction of customer service is improved, and the omni-directional solution of seamless collaborative work of various departments is formed. By using implantable management, we can improve the quality of staff, reduce the repeated investment of human resources, seize the entrusted goods management market, change the management mechanism, integrate the allocation of resources, and solve the contradiction and "bottleneck" between the operation of traditional management mode and the development of reality. This paper expounds the difficulties and problems faced by Tianjin Foreign Shipping Co., Ltd before the process transformation of container handling, describes in detail the strategies and methods of process improvement, and through comparing the results of process improvement, formulates the safeguard measures to consolidate the improvement results, summarizes the detours, and provides reference for the process improvement and other companies' process improvement in the future, and has more realistic application value.
【學(xué)位授予單位】：大連海事大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：F552.6

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本文編號：2500342