發(fā)布時間：2018-04-02 09:31

  本文選題：酒店　切入點(diǎn)：滿意度　出處：《南華大學(xué)》2015年碩士論文

【摘要】：近年來,我國酒店業(yè)發(fā)展迅速,酒店數(shù)量、質(zhì)量、經(jīng)營規(guī)模、營業(yè)收入、從業(yè)人員數(shù)量等方面均快速增長,但日益嚴(yán)重的人員流失,直接影響酒店的經(jīng)營狀況、導(dǎo)致酒店操作技能和管理經(jīng)驗(yàn)的滑坡、嚴(yán)重影響酒店的工作效率和顧客忠誠度,并對酒店基層員工產(chǎn)生負(fù)面示范效應(yīng),影響人員管理、培訓(xùn)效果和人員凝聚力,給酒店人力資源管理帶來了不小的難題,甚至成為了酒店長遠(yuǎn)發(fā)展的現(xiàn)實(shí)瓶頸。因此,筆者以華雅國際大酒店為實(shí)例,在學(xué)習(xí)研究國內(nèi)外相關(guān)學(xué)術(shù)成果的基礎(chǔ)上,通過員工滿意度調(diào)查問卷等方法,從環(huán)境因素、職業(yè)因素、個人因素等方面歸納其人員流失的成因,并提出一些有針對性的員工流失控制策略,以期達(dá)到降低員工流失率,節(jié)約酒店人資成本,從而提升酒店服務(wù)質(zhì)量和經(jīng)濟(jì)效益的目的。通過分析論證,筆者發(fā)現(xiàn)華雅國際大酒店行業(yè)人力資源管理中存在的諸如檔案管理混亂、合適管理人才缺乏、薪酬體系不合理、職業(yè)發(fā)展前景不明晰、溝通渠道不暢等問題,建議酒店在實(shí)施人本管理、改善組織結(jié)構(gòu)、優(yōu)化行業(yè)環(huán)境等方面做出積極努力,使員工始終保持一種積極、樂觀、勤奮、奉獻(xiàn)的精神狀態(tài),以提升員工忠誠度。
[Abstract]:In recent years, the hotel industry in our country has developed rapidly, such as the quantity, quality, scale of operation, business income, number of employees, etc. Leading to the decline of hotel operation skills and management experience, which seriously affects the work efficiency and customer loyalty of the hotel, and has a negative demonstration effect on the basic staff of the hotel, and affects the management of the staff, the training effect and the cohesion of the staff. It has brought not small problems to hotel human resource management, and has even become the realistic bottleneck of the hotel's long-term development. Therefore, the author takes Huaya International Hotel as an example, on the basis of studying and studying the relevant academic achievements at home and abroad, Through employee satisfaction questionnaire and other methods, this paper concludes the causes of staff turnover from environmental factors, professional factors, personal factors, and puts forward some targeted staff turnover control strategies in order to reduce the staff turnover rate. The purpose of saving the human capital cost of the hotel and improving the service quality and economic benefit of the hotel. Through the analysis and demonstration, the author finds that the human resource management in the international hotel industry of Huaya is in such confusion as file management and lack of suitable management talents. The salary system is unreasonable, the career development prospect is not clear, the communication channel is not smooth and so on. It is suggested that the hotel should make positive efforts in implementing people-oriented management, improving the organizational structure, optimizing the industry environment, and so on, so that the employees can always maintain a positive attitude. Optimism, diligence and dedication to improve employee loyalty.
【學(xué)位授予單位】：南華大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：F272.92;F719.2

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本文編號：1699771