【摘要】：面臨現(xiàn)今多變而且日益復(fù)雜化的經(jīng)濟(jì)和金融現(xiàn)實(shí)，充分利用高新技術(shù)與科技優(yōu)化銀行業(yè)服務(wù)成為金融行業(yè)新發(fā)展的焦點(diǎn)。電子銀行業(yè)務(wù)具有幾大優(yōu)點(diǎn)：成本低廉、滿意度高、工作效率高、有利于流程優(yōu)化，早已融入現(xiàn)今商業(yè)銀行綜合競爭力。如何在市場競爭中獲得有利的地位，全面提升經(jīng)營水平，是工商銀行吉林省分行進(jìn)一步發(fā)展亟待解決的問題。 論文首先對(duì)電子銀行和相關(guān)業(yè)務(wù)的定義、特征進(jìn)行分析，依據(jù)相關(guān)營銷科學(xué)理論，說明電子信息化的金融服務(wù)對(duì)于中國工商銀行吉林省分行（后文簡稱為：工行吉林省分行）的重要性。 本文從科學(xué)理論基礎(chǔ)出發(fā)，著眼于宏觀和微觀的外部環(huán)境，利用SWOT分析法，研究工行吉林省分行發(fā)展電子信息化的金融服務(wù)已經(jīng)具備的優(yōu)勢(shì)及面臨的機(jī)遇，自身的劣勢(shì)以及外部威脅。 通過回顧發(fā)展歷史、業(yè)務(wù)革新和現(xiàn)況，就現(xiàn)階段工行吉林省分行已創(chuàng)立的電子銀行業(yè)務(wù)以及相關(guān)類型服務(wù)展開研究，討論后，發(fā)覺現(xiàn)行業(yè)務(wù)和服務(wù)在信用體系、業(yè)務(wù)環(huán)境的安全性、業(yè)務(wù)發(fā)展組織設(shè)計(jì)、市場營銷機(jī)制、業(yè)務(wù)流程體系等方面存在一定缺陷，制約了業(yè)務(wù)發(fā)展。 隨后本文在市場營銷的理論基礎(chǔ)上，深入發(fā)展電子信息化的金融業(yè)務(wù)和服務(wù)的思路和運(yùn)營戰(zhàn)略與社會(huì)經(jīng)濟(jì)環(huán)境、業(yè)務(wù)定位、市場潛力的評(píng)估、業(yè)務(wù)的發(fā)展目標(biāo)等要素之間的關(guān)系，結(jié)合銀行現(xiàn)狀，制定四大營銷策略，即品牌、聯(lián)合、差異化以及伙伴營銷策略。電子信息化的金融業(yè)務(wù)和服務(wù)的市場營銷，不僅要按照市場規(guī)律，遵循理論原則，更要不斷在業(yè)務(wù)和經(jīng)營兩方面開展產(chǎn)品和服務(wù)創(chuàng)新，，發(fā)揮營銷策略組合的優(yōu)勢(shì)，有效地把握經(jīng)營的方向和競爭的主動(dòng)，獲得持續(xù)發(fā)展的動(dòng)力。 最后對(duì)全文進(jìn)行總結(jié)。本文能夠促進(jìn)研究對(duì)象在電子信息化的新型金融延展服務(wù)的發(fā)展，在增強(qiáng)其整體競爭能力的同時(shí)，為新型電子信息化業(yè)務(wù)的可持續(xù)發(fā)展提供保證，更為業(yè)內(nèi)其他競爭者發(fā)展電子信息化金融業(yè)務(wù)提供理論和現(xiàn)實(shí)參考。
[Abstract]:In the face of the economic and financial reality which is becoming more and more complicated, it has become the focus of the new development of financial industry to make full use of high technology and technology to optimize banking services. Electronic banking business has several advantages: low cost, high satisfaction, high work efficiency, conducive to process optimization, has been integrated into the comprehensive competitiveness of commercial banks. How to gain a favorable position in the market competition and improve the management level in an all-round way is an urgent problem to be solved in the further development of ICBC Jilin Branch. First of all, the paper analyzes the definition and characteristics of electronic banking and related business, according to the relevant marketing theory, This paper explains the importance of the financial service of electronic information to the Industrial and Commercial Bank of China Jilin Branch (hereinafter referred to as ICBC Jilin Branch). Based on the scientific and theoretical basis, this paper studies the advantages and opportunities that ICBC Jilin Branch has had in developing electronic information financial services by using SWOT analysis, focusing on the macro and micro external environment. Their own weaknesses and external threats. Through reviewing the history of development, business innovation and current situation, and starting a study on the electronic banking business and related types of services already established by ICBC Jilin Branch at this stage, it is found that the current business and services are in the credit system. The security of business environment, the design of business development organization, the marketing mechanism, the business process system and so on have some defects, which restrict the business development. Then, on the basis of marketing theory, this paper deeply develops the thought and operation strategy of the financial business and service of electronic information, the social and economic environment, the business orientation, the evaluation of the market potential. The relationship between business development objectives and other factors, combined with the current situation of the bank, four marketing strategies, namely, brand, alliance, differentiation and partner marketing strategy, are formulated. The marketing of the financial business and service of electronic information should not only follow the market law, follow the theory principle, but also carry out the product and service innovation in the business and management constantly, bring the advantage of the marketing strategy combination into full play. Effectively grasp the direction of operation and the initiative of competition, and obtain the power of sustainable development. Finally, the full text is summarized. This paper can promote the development of the new financial extension service in electronic information technology, and guarantee the sustainable development of the new electronic information business while enhancing its overall competitiveness. More competitors in the industry to develop electronic information finance business to provide theoretical and practical reference.
【學(xué)位授予單位】：吉林大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F274;F832.33

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本文編號(hào)：2280848